Privacy Policy
Last updated: 03/10/2025
1. Introduction
Marv’s Plumbing and Heating ("Company," "We," "Us," "Our") is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, and protect your personal information. By using our website or providing information to us, you acknowledge and accept the terms of this Privacy Policy.
2. Information We Collect
We may collect personal information that you voluntarily provide, such as your name, phone number, email address, and mailing address, when you inquire about our services or communicate with us. Additionally, we automatically collect certain usage data when you visit our website. This may include your IP address, browser type, device information, pages viewed, time spent on our site, and the referring website or search query that brought you to us. This data helps us analyze website performance and improve our services.
3. How We Use Your Information
We use the information we collect to provide and improve our services, respond to inquiries, schedule and manage customer appointments, and enhance the functionality of our website. We may also use this data for security purposes, fraud prevention, and legal compliance. The information we collect is used only for legitimate business purposes and is never sold or shared with third parties for their own marketing purposes.
4. Data Sharing and Disclosure
In some cases, we may share personal data with trusted third parties that assist in the operation of our business, such as service providers that help with website hosting, analytics, and appointment scheduling. If required by law, we may disclose personal information in response to legal requests, regulatory requirements, or court orders. We may also disclose information if necessary to protect our legal rights, prevent fraud, or ensure the security of our systems. Any third party that processes data on our behalf is contractually required to protect it and use it only for the specified purpose.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The length of time we store data depends on legal requirements, business needs, and security considerations. Typically, personal data related to inquiries or customer interactions is retained for up to five years, while certain website usage data may be kept for a shorter period unless required for security monitoring or analytics. Once data is no longer needed, we take steps to securely delete or anonymize it.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality and provide a better user experience. Cookies help us understand how visitors interact with our site and enable certain features. Some cookies are essential for website functionality, while others help us analyze visitor behavior. You can control how cookies are used by adjusting your browser settings, but disabling certain cookies may affect website performance.
7. Data Security
We take reasonable security measures to protect personal data from unauthorized access, alteration, or misuse. These measures include encryption, access controls, and routine monitoring of our systems. While we implement safeguards to protect your data, no method of online transmission or storage is entirely secure, and we cannot guarantee absolute protection. Users should always take precautions when sharing personal information online.
8. International Data Transfers
Our operations and data processing take place in the United States. If you access our services from outside the U.S., your data may be transferred to and processed in a location where privacy laws differ from those in your jurisdiction. We take appropriate steps to ensure that any such transfers comply with applicable regulations and that personal information is handled securely.
9. Children's Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal data from minors. If we become aware that a child under 13 has provided information without parental consent, we will take steps to delete it. If you are a parent or guardian and believe that your child’s information has been collected, you may request its removal.
10. Legal Compliance and Disclosures
We may disclose personal information when required to do so by law or in response to a valid legal request. This includes compliance with regulatory requirements, cooperation with law enforcement, and ensuring the security of our systems. If necessary, we may also disclose information to protect our legal rights, investigate fraud, or prevent security breaches. Any disclosure of personal data is conducted in good faith and limited to what is required under the circumstances.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, business operations, or privacy practices. Any updates will be posted on this page with a revised "Last Updated" date. We encourage individuals to review this Privacy Policy from time to time to stay informed about how their information is collected, used, and protected.